I don't see a way that can be done, can you please assist?? However, they changed everybody $20 a person when we got there. Offer is not eligible for our promo codes or other discounts. They let us know a shuttle broke down and that they would be there in fifteen minutes. Flight changed to 6:50 on Thursday Jan 5. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? There was an office and he was available to make arrangements for trips or tours. Muchas gracias por ponerse en contacto con nosotros. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Westjet had arranged the pick up time, and we thought 4 hours and 10 minutes would be ample for a 25 minute commute. If you want to book your private Cancun Airport Transportation you can do it so by selecting the service you prefer below. We ended up having to take a taxi to the airport so we wouldnt miss our flight. 15 tht of july , of course no reaction of this corrupt organisation ! I asked for her manager's name, was given a first name and then left. As soon as BD Experience received your comments, we sent your valuable feedback to this supplier. We had booked a private transfer through West Jet Vacations. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Hilde Bec. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Rename to BadDay Experiences - con artists. No reaction of BD. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! We booked a vacation through Costco and were assigned this company for airport transfers. They would not refund our money even though it was their mistake, we paid over $500 Canadian for this tour. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Keep in mind we did go down about 10 min early to ensure wed be on time. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. My confirmation came from Costco who made my reservations. So we waited and waited and waited in the hot muggy heat for 30 minutes. Terrible experience with BD. They treat you like you are nobody. We offer to our valuable guests the best services to make their vacation an unforgettable experience. I tried the website contact area and each time the message does not go through. Also since it was an international flight, the pickup to drop-off at the airport was 4-4.5 hours before the flight time. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Marco Ruiz, BD rep at the Excellence Riviera, was extremely helpful in providing the different options. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Our driver Raul got us to the terminal at approximately 6 pm. All our drivers are bilingual, friendly and professional. THE WORST. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD Experience: Transportation included with our Costco package - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Dollars a piece for round trip it was a great bargain. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. What time will pick up be. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. Contact page of BD doesnt work, more than 10 emails sent. Hilde Bec. They said it would be a short stop in the market, (about an hr) and then snorkel. But not on this day. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. Nor Gonzalez has been of no help either! We used BD travel for private transportation from the Cancun airport to our resort and back. After about a 35 minute wait our transportation finally arrived. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Included 20minutes of snorkeling. This is the hardest company to contact. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. If the system detects something that potentially contradicts our. This vacation was a nightmare. There was a 5 gallon water jug for hand washing. The whole trip was wonderful except for our airport transfer both ways! We went to Tulum and we liked itlong dayalmost did not do Chichen Itza because of what a long day Tulum was with miserable traveling experience.Not with Best Day!!! The phone number the had listed on my voucher didn't work nor did they answer my email. Solo se hacen recogidas en hoteles de la zona de Cancun. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. You can cancel this reservation up to 24 hours in advance for a full refund. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 153.85 per group Reserve Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen 78 By BD Experience 50-120 minutes For Sun Shuttle 410, passengers can schedule a pick-up or drop-off within 3/4 mile of Sun Shuttle routes. Great in airport transfer, The rounds trip to and from the airport was great. Tripadvisor performs checks on reviews. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. Trip cancellations must be made by 4 p.m. the day prior to a scheduled trip. A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day.A safe and affordable way to reach your destination. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The only they cared for was tips and selling beers. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites Snorkeling, kite surfing and other aquatic activities Spectacular spas Swimming with dolphins International cuisine, restaurants with beautiful views of the sea or lagoon Challenging golf courses World-class shopping centers with well-known brands Had they proactively informed the hotel of the issue, so we knew, it would have been better. ALL PACKAGES. Will complain to Costco to never use them. The only they cared for was tips and selling beers. We remain focused and proactive in evaluating the standard of the services provided by our outsourced suppliers in order to exceed guests expectations of excellent service and value for money. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Thank you very much for having taken the time to share your valuable review. By 10:55am they finally arrived with a large group from another hotel. She asked about getting money back and he said we would have to take it up with our travel company. Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details 551kishab 2 BD Travel Por favor envenos el nombre de su hotel para poder programar el servicio. There are videos and photos online of how bad this situation was. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. That was okay though, because it was the beginning of our vacation.The return trip to the airport, though, was brutal. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Cancun Adults Only and Adult Friendly Resorts, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Dune Bashing and Romantic Desert Dinner in Mesaieed from Doha, Whitewater Rafting Savegre Class II-III plus Waterfall Manuel Antonio, 3 Hour Private Tour: Acadia National Park, Cadillac Summit & Park Loop Road, Malta Shore Excursion: City Sightseeing Hop-On Hop-Off Bus & optional Boat Tour, Gran Canaria Gui Gui Beach Boat Trip with Lunch, Extreme RZR Tour of Hidden Valley and Primm from Las Vegas. 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